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Home  »  Support  »  F.A.Q


1  Can I order some samples in advance?

You are welcome to start with some samples to test quality and marketing ability always,and we use the Express(DHL,UPS,FEDEX,EMS) to delivery samples as usual.Especially, we don’t accept  APO/FPO or P.O. Box address.


2  How is your quality warrenty policy?

For all of our products, we provide 2 years quality warrenty since the shipment date. During the warrenty period,if any quality problems,you are welcome to send them back and we will do repairement for FREE,Or,we will send you the necessary accessories for you to do repairement by yourself after testing the faulty item and get the reasons.


3  What about the delivery time?

As usual,the delivery time is around 3-5 working days for 100units, 7-10days for 500units after confirming the deposite.


4  What kind of payment do you accept?

For samples,we can accept Western Union, Money Gram and T/T in advance.

For orders,we can accept 50% deposite in advance, and the blance should be confirmed before shipment by T/T also.


5  Do you have branch office in …?

Sorry,we are located in China mainland only and don’t have any branch offices out of China.


6  Do you accept OEM/ODM order?

Yes, OEM/ODM orders are welcome here always.


7  I never did importing from China before,how to do it?

In fact, it’s very simple to do importing from China.First of all,contact Vjoy Sales to ask for product catalogue. Secondly, Check the catalogue and let Vjoy know your favourite product, model number, quantity for each model.


If you have any further questions,please don't doubt to let us know: sales@vjoycar.com