FAQ for GPS Tracking Devices
1) Can your gps trackers work in our country
Answer: As long as your country has regular 2G GSM network. If you use 3G SIM card or 4G SIM card, before testing,make sure it has 2G GSM service.
2) When I send SMS to it,it don’t reply GPS location, only LBS location.
Answer: your gps tracker is indoor? Please make sure it’s outdoor. No heavy rain, then the signal is good.Still LBS location?Then, pls send *0000* to check its statas, or try to on the routetrack or cheakm function.
3) Under *sleepv*mode, does the gps and gsm module work still?
Answer: No. Both GSM and GPS don’t work. When you send sms or call the device, no answer at all. Only when the device detect motion, it will wake up and send you the location.
4) Under *sleep*3*,does the gps and gsm module work?
Answer: No. Both GSM and GPS don’t work. When you send sms or call the device, no answer at all. It only wake up after 3 hours later.
5) Can I wake it up if under deep sleeping mode eg: *sleepv* or *sleep*3*
Answer: No, it can’t wake up remotely. *sleepv* only wake up when it detect motion; *sleep*3* only wake up after 3 hours. Can’t wake the GPS trackers by sms remotely. However, if you press the “on” button for 10 times by hand to wake the device up.
6) When I set sleeping mode for my deivce, then power off the device, and power on again , can it remember the old setting?
Answer: Yes, it can. However, it will stay “ waking up” for 12 minutes because it treat you “power on/off” as motion. After 12 minutes, it will login into sleep mode again.
7) What does “ route track” command mean?
Answer: routetrack default setting is: collecting interval = 10seconds, and uploading interval=60seconds. IF you want to set the routetrack function detailed,please kindly use rsampling and rupload command.
8) What’s the difference between “routetrack” and “rsampling” / “rupload”
Answer: routetrack is a rough setting with collecting interval = 10seconds, and uploading interval=60seconds. However, rsampling is used to set the detailed collecting interval, and rupload is used to set the detailed upload interval.
9) T16 bike lamp looks bad because it will attractive the bike theft notice, we want it to be a faulty lamp always, Can I ?
Answer: yes,just press the “on/off” button for 3 times to turn off the light always.
10) Does your device has the identifies function for its insertedSIM card?
Answer: yes, when the SIM card is moved out, and insert a new SIM card, it will send a alert to the master controller number: mobile 000000000000000(device SN number) has changed to this phone number.
11) Hong long can the battery last?
Answer: pls kindly check our battery testing report here. All of our device are using the same battery, the only different is the capacity.
12) What’s the battery current?
Answer: when gps tracker is under standby mode, its current is 2-3mA;
When GPS is working, the current is 50-80mA;
When it’s uploading data, the current is 100-200mA.
13) Can I combine your gps trackers on our own web tracking platform?
Answer: yes, of course, if you need, pls kindly contact with us to ask for our hardware communication protocol.
14) What’s the format to transfer the default IP from your server to our server?
Answer: the format sample is as below:
If your server is:
IP: 89.207.145.86
Port: 2045
Then the command is:
*setip*89*207*145*86*2045*
Please pay attention: once you transfer the default server from ours to your own, it can’t be changed back again. It’s singe travel change.
15) Do your GPS tracking devices have CE certifications?
Answer: yes, all of our gps trackers have passed testing from HEALTH,SAFETY,RF1, RF2 to RADIO, and got CE certifications. Please kindly contact with us to ask for CE certifications and detailed testing reports.
16) Can you only sell your GPS trackers to our company in our Country,eg, Denmark, Poland, Netherlands, Brazil, Chile, Mexico?
Answer: sorry, no, we don’t set sole distributors currently now. Because we have many old clients worldwide already especially in Europe and Southern American Countries.
17) Could you print our company label for us? Print our logo on the device?
Answer: yes, we could print your company label and paste on our device & gift box package, MOQ = 20pcs; we could print your company logo on the device , MOQ = 100pcs.
18) How long can i charge the gps device?
Answer: when you insert the charge, the LED light will be on, it means the device is charging; when it's full charged, the LED light will be off. For your reference, below is the charging table if you use 5V /1A adaptor:
TK05（5000×1.3）÷1000 = around 7 hours
TK10（10000×1.3）÷1000 = around 13 hours
TK15（15000×1.3）÷1000 = around 20 hours
TK20（20000×1.3）÷1000 = around 26 hours
T13（3000×1.3）÷1000 = around 4 hours
T10（2200×1.3）÷1000 = around 3 hours
T18（2200×1.3）÷1000 = around 3 hours
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